Reports to: FO Manager

Property Type: Luxury Residential Building (Hotel-standard services)

Location: Baku

About the Role:

We are seeking a polished, service-oriented Front Office Agent to be the welcoming face of our new luxury residence in the heart of Baku. This is not a typical front desk role, it’s an opportunity to be part of a world-class residential experience that mirrors the elegance and personalized care of a 5-star hotel.

You will act as the primary point of contact for residents and their guests, ensuring every arrival, departure, and daily interaction is smooth, warm, and memorable.

Key Responsibilities:

Greet residents and guests with poise and professionalism
Handle check-in and check-out processes using a property management system (PMS)
Respond to inquiries and service requests promptly and effectively via phone, email, or in person
Manage guest registrations, visitor logs, and security protocols
Coordinate with concierge, housekeeping, maintenance, and external service partners
Assist with billing, payment processing, and basic financial reporting
Anticipate resident needs and go above and beyond to provide tailored solutions
Always uphold the property’s brand standards and luxury service values
Prepare shift handovers and keep detailed logs for smooth communication

If you believe you meet the above qualifications, please submit your CV and cover letter to the e-mail adress in the Apply for job button. Only shortlisted candidates will be contacted.

Flame Towers

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